Director of Public Works

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To ensure smooth and reliable trash pickup, please review the following very important information:

Service:

For all service-related issues, questions, or concerns, please contact the City of Hamlet Public Works (910)582-7987. They are your primary point of contact for scheduling, billing inquiries, missed pickups, and any other service matters.

Issue Resolution Process:

When questions or concerns arise regarding your trash service, we maintain an extensive review system. All our trucks are equipped with cameras, and we will always review the footage to investigate and resolve any concerns or discrepancies. This ensures accurate and fair resolution of service issues.

Pickup Day Requirements:

Important - Trash cans must be rolled out to your designated pickup spot the NIGHT BEFORE your scheduled pickup day. This is crucial to ensure your trash gets collected on schedule. Cans placed out on the morning of pickup may be missed occasionally due to circumstances.

We appreciate your cooperation in following these guidelines. Together, we can maintain an efficient and reliable waste collection service for your community.

• Please have all yard debris to the curb by 6:00 am on Monday.  The amount of debris to be collected affects workflow, therefore we cannot predict which day we will reach your home; however, every street is serviced once a week. 
• All yard debris (grass, leaves, straw, small debris) must be placed in separate piles to make it easier for our crew to pick up.  
• No Debris is to be put on the street to include (grass, leaves, straw, and limbs/brush). 
• Please keep items away from traffic, parked cars, and utility poles, boxes, etc. The City cannot collect yard debris which is around or near obstacles using the knuckle boom truck. 
• Yard Debris should be placed between sidewalk and curbing. If there is not enough space between sidewalk and curbing, debris should be placed on the customer’s side of the sidewalk. 
• No limbs, branches or trunks longer than 6 feet in length or larger than 8 inches in diameter. 
• No tree stumps, root balls, dirt or soil will be collected. 
• We will not pick up any yard debris that is placed at the curb by any type of equipment. 
• Contractor/building waste is not accepted. Your Contractor should make arrangements to haul waste offsite. 
• Leaves must be raked loose to the back of the curb or edge of the yard. 
• Loose leaves must be piled within 6 feet of the edge of the pavement to ensure accessibility for our equipment.  Please do not pile leaves in the street or gutter.  We will not be able to collect piles within 5 feet of parked cars. 
• Grass clippings and trimmings may also be placed at the curb and will be collected by the Vacuum Truck.  No branches please.  Branches must be placed in a separate pile. 
• For the safety of our crews and equipment please ensure there are no rocks, or other debris mixed in with leaf litter.  The City will not be able to collect leaf piles where other litter is present. 

For the convenience of our residences:   

Upon request, the City will provide a trailer to be delivered to your home for yard debris removal. Trailers may be requested through the Water Department at City Hall. Trailers are delivered around 2 PM on the requested day and will be collected the next working day.

 THE TRAILERS ARE FOR YARD DEBRIS ONLY.